Terms & Conditions

1. Effective Date: January 2024

Welcome to Lullababy SOS (www.lullababysos.com.au). These Terms and Conditions govern your use of this website, the services, and any associated products. By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you must cease usage immediately.

Operator: Elaine Harvey, The Trustee For The Harvey Family Trust ABN: 68506364556

1. Eligibility

By using this website, you confirm that you are at least 18 years of age or have parental/guardian consent if under 18.

2. Services Offered

The website provides the opportunity to:

• Browse and purchase products, online courses, blogs, and e-products.
• Book personal consultations through the website.

3. Payment Terms

• All prices are listed in Australian Dollars (AUD) and are GST-inclusive unless otherwise stated.
• Payment methods are facilitated through Payment Gateway Providers, and by using the service, you agree to their Terms and Conditions.
• Once payment is confirmed, a receipt will be issued, and your purchase details may be recorded.

Late Payments:

• Interest of 5% per annum (calculated daily) applies to overdue payments.
• Costs incurred for enforcing payment terms will be recoverable by Lullababy SOS.

4. Cancellation and Rescheduling

General Policy:

• Cancellation and rescheduling fees vary based on the service booked and the time of notice provided.
• Links to cancel or reschedule consultations are provided in booking confirmations.
• Cancellation or rescheduling within 24 hours incurs a fee of 50%. Cancellations within 6 hours or no-shows are charged 80% of the consultation fee.

For Monday Appointments:

• Cancellations or rescheduling must be made by 12 PM AEST on the prior Friday.
• Weekend cancellations for Monday bookings incur an 80% fee.

5. Delivery of Online Courses

• Purchases grant a limited, non-transferrable licence to access course materials for personal use only.
• Licences are valid for the term specified. Sharing or distributing materials is prohibited.

6. Warranty

At Lullababy SOS, I am committed to using my expertise and taking all reasonable steps to help your family achieve improved routines and better outcomes. However, due to the unique nature of every family and child, I cannot guarantee specific results or that all clients will achieve the same outcomes.

As part of your 1:1 consultation package, you will receive three weeks of follow-up support via phone and email. This follow-up is designed to help adjust strategies as needed and provide personalized guidance based on your family’s progress.

To ensure we make the most of this support period, it is essential that you:

• Use the diary template provided to track your child’s routine and progress.
• Submit your completed diary via email before scheduled check-in calls for review.
• Book your check-in sessions promptly using the links provided in your post-consultation email.

If no booking times are available, please email me directly with your preferred time, and I will do my best to accommodate your request on the specified day.

While I am committed to providing high-quality support, achieving desired outcomes requires active participation, consistency, and effort from you as the parent or caregiver.

7. Intellectual Property

All content, products, and services are protected by copyright. You may not reproduce, distribute, or use the content without prior written consent from Lullababy SOS.

8. User-Generated Content

If you submit content (e.g., reviews, comments) to the website, you grant Lullababy SOS a royalty-free, non-exclusive license to use it for promotional purposes.

9. Disclaimer

• Lullababy SOS provides services on an “as-is” basis without guarantees or warranties.
• Information provided does not substitute for professional medical advice.
• Lullababy SOS is not liable for losses incurred from using its services.

10. Limitation of Liability

Lullababy SOS’s total liability for any claims related to our services, products, or these Terms is limited to the most recent purchase price you paid or, if no price was paid, to the resupply of the services.

By purchasing a service or product, including participation in an online course, you agree that you are fully responsible for your own physical, mental, and emotional well-being, as well as any decisions, actions, and outcomes based on your engagement with Lullababy SOS. Lullababy SOS cannot be held liable for any outcomes, direct or indirect, resulting from the use of our materials, guidance, or interactions.

Our services and products are educational in nature and not a substitute for medical advice, diagnosis, or treatment. Nor are they a substitute for counseling or mental health care. You are encouraged to seek independent professional guidance as needed.

To the extent permitted by law, you release Lullababy SOS from any claims, including but not limited to claims for personal injury, damages, or death, arising from the use of our services or products. This release does not exclude any legal rights you are entitled to under applicable consumer protection laws.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes must be resolved in NSW courts.

12. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in effect.

Contact Information: Elaine Harvey, Lullababy SOS Pty Ltd
Email: contact@lullababysos.com.au